{"id":8740,"date":"2025-07-02T11:03:32","date_gmt":"2025-07-02T03:03:32","guid":{"rendered":"https:\/\/www.fmos.org.my\/?p=8740"},"modified":"2025-08-12T17:23:27","modified_gmt":"2025-08-12T09:23:27","slug":"the-ofs-annual-report-2024-now-available-honouring-the-legacy-embracing-the-future","status":"publish","type":"post","link":"http:\/\/www.fmos.org.my\/en\/the-ofs-annual-report-2024-now-available-honouring-the-legacy-embracing-the-future\/","title":{"rendered":"The OFS Annual Report 2024 Now Available &#8211; Honouring the Legacy, Embracing the Future"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"8740\" class=\"elementor elementor-8740\" data-elementor-post-type=\"post\">\n\t\t\t\t<div class=\"elementor-element elementor-element-45b463b e-flex e-con-boxed e-con e-parent\" data-id=\"45b463b\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-85e0fb5 elementor-widget elementor-widget-text-editor\" data-id=\"85e0fb5\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"x_elementToProof\" data-olk-copy-source=\"MessageBody\"><div data-olk-copy-source=\"MessageBody\"><div data-olk-copy-source=\"MessageBody\"><div data-olk-copy-source=\"MessageBody\"><div class=\"x_elementToProof\" data-olk-copy-source=\"MessageBody\">We proudly\u00a0present the final Annual Report of the Ombudsman for Financial Services (OFS), a comprehensive reflection of our 2024 achievements, dispute\u00a0trends, stakeholder engagements, and financial performance. This report marks a historic milestone as we conclude our journey as OFS and transition into the Financial Markets Ombudsman Service (FMOS).<\/div><div data-olk-copy-source=\"MessageBody\">\u00a0<\/div><div class=\"x_elementToProof\">We thank all our stakeholders, members, and the public for their\u00a0unwavering support as we move forward as FMOS, but with the same core values.<\/div><div>\u00a0<\/div><div class=\"x_elementToProof\">Access the OFS 2024 Annual Report here: <a href=\"https:\/\/www.fmos.org.my\/en\/annual-reports\/\">https:\/\/www.fmos.org.my\/en\/annual-reports\/<\/a><\/div><\/div><\/div><\/div><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>We proudly\u00a0present the final Annual Report of the Ombudsman for Financial Services (OFS), a comprehensive reflection of our 2024 achievements, dispute\u00a0trends, stakeholder engagements, and financial performance.<\/p>\n","protected":false},"author":4,"featured_media":8741,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"elementor_theme","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[23],"tags":[],"class_list":["post-8740","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-announcement"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v25.8 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>The OFS Annual Report 2024 Now Available - Honouring the Legacy, Embracing the Future - FMOS<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"http:\/\/www.fmos.org.my\/en\/the-ofs-annual-report-2024-now-available-honouring-the-legacy-embracing-the-future\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"The OFS Annual Report 2024 Now Available - Honouring the Legacy, Embracing the Future - FMOS\" \/>\n<meta property=\"og:description\" content=\"We proudly\u00a0present the final Annual Report of the Ombudsman for Financial Services (OFS), a comprehensive reflection of our 2024 achievements, dispute\u00a0trends, stakeholder engagements, and financial performance.\" \/>\n<meta property=\"og:url\" content=\"http:\/\/www.fmos.org.my\/en\/the-ofs-annual-report-2024-now-available-honouring-the-legacy-embracing-the-future\/\" \/>\n<meta property=\"og:site_name\" content=\"FMOS\" \/>\n<meta property=\"article:published_time\" content=\"2025-07-02T03:03:32+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2025-08-12T09:23:27+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.fmos.org.my\/wp-content\/uploads\/2025\/07\/Web-banner-_-OFS-AR-01.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"2000\" \/>\n\t<meta property=\"og:image:height\" content=\"1333\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"commsadmin\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"commsadmin\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"1 minute\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"http:\/\/www.fmos.org.my\/bm\/the-ofs-annual-report-2024-now-available-honouring-the-legacy-embracing-the-future\/#article\",\"isPartOf\":{\"@id\":\"http:\/\/www.fmos.org.my\/bm\/the-ofs-annual-report-2024-now-available-honouring-the-legacy-embracing-the-future\/\"},\"author\":{\"name\":\"commsadmin\",\"@id\":\"https:\/\/www.fmos.org.my\/en\/#\/schema\/person\/8fbea4ebb5130d485f32d0731efd4689\"},\"headline\":\"The OFS Annual Report 2024 Now Available &#8211; 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