{"id":2397,"date":"2025-01-31T08:36:56","date_gmt":"2025-01-31T08:36:56","guid":{"rendered":"https:\/\/fmos.org.my\/?page_id=2397"},"modified":"2025-07-14T17:56:26","modified_gmt":"2025-07-14T09:56:26","slug":"dispute-resolution-process","status":"publish","type":"page","link":"https:\/\/www.fmos.org.my\/bm\/dispute-resolution-process\/","title":{"rendered":"Proses Penyelesaian Pertikaian"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"2397\" class=\"elementor elementor-2397\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6f74844f e-flex e-con-boxed e-con e-parent\" data-id=\"6f74844f\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-5590ece0 e-flex e-con-boxed e-con e-child\" data-id=\"5590ece0\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-b229784 elementor-icon-list--layout-inline elementor-align-left elementor-widget__width-inherit elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"b229784\" data-element_type=\"widget\" data-widget_type=\"icon-list.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<ul class=\"elementor-icon-list-items elementor-inline-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item elementor-inline-item\">\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"#\">\n\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Utama<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item elementor-inline-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"icon icon-minus\"><\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Penyelesaian Pertikaian<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item elementor-inline-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"icon icon-minus\"><\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Proses Penyelesaian Pertikaian<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-834d959 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"834d959\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-7a49f2c\" data-id=\"7a49f2c\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-eac6905 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"eac6905\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-3b7242b\" data-id=\"3b7242b\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-9cf0040 elementor-nav-menu--dropdown-tablet elementor-nav-menu__text-align-aside elementor-nav-menu--toggle elementor-nav-menu--burger elementor-widget elementor-widget-nav-menu\" data-id=\"9cf0040\" data-element_type=\"widget\" data-settings=\"{&quot;layout&quot;:&quot;vertical&quot;,&quot;submenu_icon&quot;:{&quot;value&quot;:&quot;&lt;svg class=\\&quot;e-font-icon-svg e-fas-caret-down\\&quot; viewBox=\\&quot;0 0 320 512\\&quot; xmlns=\\&quot;http:\\\/\\\/www.w3.org\\\/2000\\\/svg\\&quot;&gt;&lt;path d=\\&quot;M31.3 192h257.3c17.8 0 26.7 21.5 14.1 34.1L174.1 354.8c-7.8 7.8-20.5 7.8-28.3 0L17.2 226.1C4.6 213.5 13.5 192 31.3 192z\\&quot;&gt;&lt;\\\/path&gt;&lt;\\\/svg&gt;&quot;,&quot;library&quot;:&quot;fa-solid&quot;},&quot;toggle&quot;:&quot;burger&quot;}\" data-widget_type=\"nav-menu.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t<nav aria-label=\"Menu\" class=\"elementor-nav-menu--main elementor-nav-menu__container elementor-nav-menu--layout-vertical e--pointer-background e--animation-fade\">\n\t\t\t\t<ul id=\"menu-1-9cf0040\" class=\"elementor-nav-menu sm-vertical\"><li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-921\"><a href=\"https:\/\/www.fmos.org.my\/bm\/who-can-file-a-dispute\/\" class=\"elementor-item\">Siapa Boleh Memfailkan Pertikaian<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-2340\"><a href=\"https:\/\/www.fmos.org.my\/bm\/our-scope\/\" class=\"elementor-item\">Skop Kami<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-2395\"><a href=\"https:\/\/www.fmos.org.my\/bm\/how-to-file-a-dispute\/\" class=\"elementor-item\">Cara Memfailkan Pertikaian<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-3635\"><a href=\"https:\/\/www.fmos.org.my\/bm\/dispute-resolution-process\/\" class=\"elementor-item\">Proses Penyelesaian Pertikaian<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-2396\"><a href=\"https:\/\/www.fmos.org.my\/bm\/faq\/\" class=\"elementor-item\">Soalan Lazim<\/a><\/li>\n<\/ul>\t\t\t<\/nav>\n\t\t\t\t\t<div class=\"elementor-menu-toggle\" role=\"button\" tabindex=\"0\" aria-label=\"Menu Toggle\" aria-expanded=\"false\">\n\t\t\t<svg aria-hidden=\"true\" role=\"presentation\" class=\"elementor-menu-toggle__icon--open e-font-icon-svg e-eicon-menu-bar\" viewbox=\"0 0 1000 1000\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M104 333H896C929 333 958 304 958 271S929 208 896 208H104C71 208 42 237 42 271S71 333 104 333ZM104 583H896C929 583 958 554 958 521S929 458 896 458H104C71 458 42 487 42 521S71 583 104 583ZM104 833H896C929 833 958 804 958 771S929 708 896 708H104C71 708 42 737 42 771S71 833 104 833Z\"><\/path><\/svg><svg aria-hidden=\"true\" role=\"presentation\" class=\"elementor-menu-toggle__icon--close e-font-icon-svg e-eicon-close\" viewbox=\"0 0 1000 1000\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M742 167L500 408 258 167C246 154 233 150 217 150 196 150 179 158 167 167 154 179 150 196 150 212 150 229 154 242 171 254L408 500 167 742C138 771 138 800 167 829 196 858 225 858 254 829L496 587 738 829C750 842 767 846 783 846 800 846 817 842 829 829 842 817 846 804 846 783 846 767 842 750 829 737L588 500 833 258C863 229 863 200 833 171 804 137 775 137 742 167Z\"><\/path><\/svg>\t\t<\/div>\n\t\t\t\t\t<nav class=\"elementor-nav-menu--dropdown elementor-nav-menu__container\" aria-hidden=\"true\">\n\t\t\t\t<ul id=\"menu-2-9cf0040\" class=\"elementor-nav-menu sm-vertical\"><li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-921\"><a href=\"https:\/\/www.fmos.org.my\/bm\/who-can-file-a-dispute\/\" class=\"elementor-item\" tabindex=\"-1\">Siapa Boleh Memfailkan Pertikaian<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-2340\"><a href=\"https:\/\/www.fmos.org.my\/bm\/our-scope\/\" class=\"elementor-item\" tabindex=\"-1\">Skop Kami<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-2395\"><a href=\"https:\/\/www.fmos.org.my\/bm\/how-to-file-a-dispute\/\" class=\"elementor-item\" tabindex=\"-1\">Cara Memfailkan Pertikaian<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-3635\"><a href=\"https:\/\/www.fmos.org.my\/bm\/dispute-resolution-process\/\" class=\"elementor-item\" tabindex=\"-1\">Proses Penyelesaian Pertikaian<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-2396\"><a href=\"https:\/\/www.fmos.org.my\/bm\/faq\/\" class=\"elementor-item\" tabindex=\"-1\">Soalan Lazim<\/a><\/li>\n<\/ul>\t\t\t<\/nav>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-34fab41\" data-id=\"34fab41\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t<div class=\"elementor-element elementor-element-cad054b e-con-full e-flex e-con e-child\" data-id=\"cad054b\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-256e30a elementor-widget elementor-widget-text-editor\" data-id=\"256e30a\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\tFMOS menggunakan proses penyelesaian pertikaian dua peringkat yang merangkumi peringkat <span style=\"color: #3347fe;\">Pengurusan Kes<\/span> dan <span style=\"color: #3347fe;\">Adjudikasi<\/span> .\n\n<h4><span style=\"color: #1f1454;\">Peringkat penyaringan awal<\/span><\/h4>\nPada peringkat penyaringan awal, kami akan menilai sama ada pertikaian yang dikemukakan berada dalam bidang kuasa FMOS. Jika layak, kes tersebut akan didaftarkan dalam tempoh <span style=\"color: #3347fe;\">14 hari<\/span> selepas menerima dokumen lengkap daripada kedua-dua pihak.\n\n<h5><strong style=\"color: #3347fe;\">Peringkat 1: Pengurusan Kes<\/strong><\/h5>\n<ol>\n \t<li>Pengurus Kes berusaha untuk mencapai <span style=\"color: #3347fe;\">penyelesaian bersama<\/span> antara pihak yang terlibat melalui mediasi, rundingan atau perdamaian dalam tempoh 3 bulan selepas menerima dokumen lengkap.<\/li>\n \t<li>Jika penyelesaian tidak dicapai, Pengurus Kes akan mengeluarkan <span style=\"color: #3347fe;\">Syor<\/span> dalam tempoh <span style=\"color: #3347fe;\">30 hari.<\/span><\/li>\n \t<li>Jika kedua-dua pihak menerima Syor Pengurus Kes, pertikaian dianggap selesai.<\/li>\n \t<li>Sekiranya mana-mana pihak menolak Syor tersebut, mereka boleh merujuk perkara ini kepada <span style=\"color: #3347fe;\">Ombudsman<\/span> untuk <span style=\"color: #3347fe;\">Adjudikasi<\/span> dalam tempoh <span style=\"color: #3347fe;\">30 hari.<\/span><\/li>\n<\/ol>\n\n<h5><strong style=\"color: #3347fe;\">Peringkat 2: Adjudikasi<\/strong><\/h5>\n<ol>\n \t<li>Ombudsman akan menilai semula pertikaian tersebut bebas daripada penemuan Pengurus Kes dan mengeluarkan Keputusan muktamad dalam tempoh <span style=\"color: #3347fe;\">14 hari<\/span> setelah menerima dokumen lengkap daripada kedua-dua pihak.<\/li>\n \t<li>Jika pengadu menerima Keputusan akhir tersebut, Keputusan itu terikat ke atas Pengadu dan Ahli.<\/li>\n \t<li>Jika Pengadu menolak Keputusan tersebut, tiada rayuan dibenarkan. Proses Penyelesaian Pertikaian FMOS tamat di sini, dan Pengadu boleh meneruskan hak mereka melalui saluran lain seperti mahkamah atau timbang tara.<\/li>\n<\/ol>\n\n<h4><span style=\"color: #1f1454;\">Tempoh Penyelesaian Aduan<\/span><\/h4>\nFMOS berhasrat untuk menyelesaikan pertikaian anda dalam tempoh <span style=\"color: #3347fe;\">3 hingga 6 bulan<\/span> selepas menerima dokumen lengkap daripada semua pihak. Tempoh ini mungkin dilanjutkan bergantung kepada tahap kompleksiti pertikaian.\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-fd10451 elementor-widget elementor-widget-heading\" data-id=\"fd10451\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Aliran Proses Penyelesaian Pertikaian<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-10420a0 elementor-widget__width-inherit elementor-widget elementor-widget-image\" data-id=\"10420a0\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/www.fmos.org.my\/wp-content\/uploads\/2025\/07\/FMOS-Process-Flow-BM-1.jpg\" data-elementor-open-lightbox=\"yes\" data-elementor-lightbox-title=\"FMOS Process Flow-01\" data-e-action-hash=\"#elementor-action%3Aaction%3Dlightbox%26settings%3DeyJpZCI6Njg2OCwidXJsIjoiaHR0cHM6XC9cL3d3dy5mbW9zLm9yZy5teVwvd3AtY29udGVudFwvdXBsb2Fkc1wvMjAyNVwvMDRcL0ZNT1MtUHJvY2Vzcy1GbG93LTAxLmpwZyJ9\">\n\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"2000\" height=\"2000\" src=\"https:\/\/www.fmos.org.my\/wp-content\/uploads\/2025\/07\/FMOS-Process-Flow-BM-1.jpg\" class=\"attachment-full size-full wp-image-6868\" alt=\"\" srcset=\"https:\/\/www.fmos.org.my\/wp-content\/uploads\/2025\/07\/FMOS-Process-Flow-BM-1.jpg 2000w, https:\/\/www.fmos.org.my\/wp-content\/uploads\/2025\/07\/FMOS-Process-Flow-BM-1-300x300.jpg 300w, https:\/\/www.fmos.org.my\/wp-content\/uploads\/2025\/07\/FMOS-Process-Flow-BM-1-1024x1024.jpg 1024w, https:\/\/www.fmos.org.my\/wp-content\/uploads\/2025\/07\/FMOS-Process-Flow-BM-1-150x150.jpg 150w, https:\/\/www.fmos.org.my\/wp-content\/uploads\/2025\/07\/FMOS-Process-Flow-BM-1-768x768.jpg 768w, https:\/\/www.fmos.org.my\/wp-content\/uploads\/2025\/07\/FMOS-Process-Flow-BM-1-1536x1536.jpg 1536w, https:\/\/www.fmos.org.my\/wp-content\/uploads\/2025\/07\/FMOS-Process-Flow-BM-1-12x12.jpg 12w\" sizes=\"(max-width: 2000px) 100vw, 2000px\" \/>\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-26ba826 elementor-widget-mobile__width-initial elementor-hidden-desktop elementor-hidden-tablet elementor-hidden-mobile elementor-widget elementor-widget-image\" data-id=\"26ba826\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"1245\" height=\"1493\" src=\"https:\/\/www.fmos.org.my\/wp-content\/uploads\/2025\/03\/FMOS-DR-Process-Chart.pdf-2.png\" class=\"attachment-full size-full wp-image-3954\" alt=\"\" srcset=\"https:\/\/www.fmos.org.my\/wp-content\/uploads\/2025\/03\/FMOS-DR-Process-Chart.pdf-2.png 1245w, https:\/\/www.fmos.org.my\/wp-content\/uploads\/2025\/03\/FMOS-DR-Process-Chart.pdf-2-250x300.png 250w, https:\/\/www.fmos.org.my\/wp-content\/uploads\/2025\/03\/FMOS-DR-Process-Chart.pdf-2-854x1024.png 854w, https:\/\/www.fmos.org.my\/wp-content\/uploads\/2025\/03\/FMOS-DR-Process-Chart.pdf-2-768x921.png 768w, https:\/\/www.fmos.org.my\/wp-content\/uploads\/2025\/03\/FMOS-DR-Process-Chart.pdf-2-10x12.png 10w\" sizes=\"(max-width: 1245px) 100vw, 1245px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Home Dispute Resolution Dispute Resolution Process FMOS adopts a two-stage dispute resolution process comprising Case Management and Adjudication stages. Initial vetting stage At the initial vetting stage, we will assess whether the dispute lodged falls within FMOS&#8217; jurisdiction. If eligible, the case will be registered within 14 days of receiving complete documents from both parties. [&hellip;]<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-2397","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v25.8 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>FMOS Dispute Resolution Process | FMOS Malaysia<\/title>\n<meta name=\"description\" content=\"Learn how FMOS resolves disputes in Malaysia through a two-stage process\u2014Case Management and Adjudication\u2014within 3 to 6 months.Start your resolution journey today by submitting complete documents.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.fmos.org.my\/bm\/dispute-resolution-process\/\" \/>\n<meta property=\"og:locale\" content=\"ms_MY\" \/>\n<meta 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