{"id":8740,"date":"2025-07-02T11:03:32","date_gmt":"2025-07-02T03:03:32","guid":{"rendered":"https:\/\/www.fmos.org.my\/?p=8740"},"modified":"2025-08-12T17:23:27","modified_gmt":"2025-08-12T09:23:27","slug":"the-ofs-annual-report-2024-now-available-honouring-the-legacy-embracing-the-future","status":"publish","type":"post","link":"https:\/\/www.fmos.org.my\/bm\/the-ofs-annual-report-2024-now-available-honouring-the-legacy-embracing-the-future\/","title":{"rendered":"Laporan Tahunan OFS 2024 Kini Tersedia \u2013 Honouring the Legacy, Embracing the Future"},"content":{"rendered":"<div data-elementor-type=\"wp-post\" data-elementor-id=\"8740\" class=\"elementor elementor-8740\" data-elementor-post-type=\"post\">\n\t\t\t\t<div class=\"elementor-element elementor-element-45b463b e-flex e-con-boxed e-con e-parent\" data-id=\"45b463b\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-85e0fb5 elementor-widget elementor-widget-text-editor\" data-id=\"85e0fb5\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"x_elementToProof\" data-olk-copy-source=\"MessageBody\"><div data-olk-copy-source=\"MessageBody\"><div data-olk-copy-source=\"MessageBody\"><div data-olk-copy-source=\"MessageBody\"><div class=\"x_elementToProof\" data-olk-copy-source=\"MessageBody\">Kami dengan bangganya membentangkan Laporan Tahunan terakhir Ombudsman bagi Perkhidmatan Kewangan (OFS), yang merangkumi pencapaian kami sepanjang tahun 2024, tren pertikaian, penglibatan bersama pihak berkepentingan, serta prestasi kewangan. Laporan ini menandakan detik bersejarah dalam perjalanan kami apabila kami menamatkan peranan sebagai OFS dan beralih kepada entiti baharu \u2014 Perkhidmatan Ombudsman Pasaran Kewangan  (FMOS).<\/div><div data-olk-copy-source=\"MessageBody\">\u00a0<\/div><div class=\"x_elementToProof\">Kami mengucapkan setinggi-tinggi penghargaan kepada semua pihak berkepentingan, ahli dan orang awam atas sokongan yang tidak berbelah bahagi sepanjang perjalanan ini. Kami kini bergerak ke hadapan sebagai FMOS dengan mengekalkan nilai teras yang sama.<\/div><div>\u00a0<\/div><div class=\"x_elementToProof\">Akses Laporan Tahunan OFS 2024 di sini: <a href=\"https:\/\/www.fmos.org.my\/bm\/annual-reports\/\">https:\/\/www.fmos.org.my\/en\/annual-reports\/<\/a><\/div><\/div><\/div><\/div><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>We proudly\u00a0present the final Annual Report of the Ombudsman for Financial Services (OFS), a comprehensive reflection of our 2024 achievements, dispute\u00a0trends, stakeholder engagements, and financial performance.<\/p>","protected":false},"author":4,"featured_media":8741,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"elementor_theme","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[23],"tags":[],"class_list":["post-8740","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-announcement"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v25.8 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>The OFS Annual Report 2024 Now Available - Honouring the Legacy, Embracing the Future - FMOS<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"http:\/\/www.fmos.org.my\/bm\/the-ofs-annual-report-2024-now-available-honouring-the-legacy-embracing-the-future\/\" \/>\n<meta property=\"og:locale\" content=\"ms_MY\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"The OFS Annual Report 2024 Now Available - Honouring the Legacy, Embracing the Future - FMOS\" \/>\n<meta property=\"og:description\" content=\"We proudly\u00a0present the final Annual Report of the Ombudsman for Financial Services (OFS), a comprehensive reflection of our 2024 achievements, dispute\u00a0trends, stakeholder engagements, and financial performance.\" \/>\n<meta property=\"og:url\" content=\"http:\/\/www.fmos.org.my\/bm\/the-ofs-annual-report-2024-now-available-honouring-the-legacy-embracing-the-future\/\" \/>\n<meta property=\"og:site_name\" content=\"FMOS\" \/>\n<meta property=\"article:published_time\" content=\"2025-07-02T03:03:32+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2025-08-12T09:23:27+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.fmos.org.my\/wp-content\/uploads\/2025\/07\/Web-banner-_-OFS-AR-01.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"2000\" \/>\n\t<meta property=\"og:image:height\" content=\"1333\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"commsadmin\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"commsadmin\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"1 minit\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"http:\/\/www.fmos.org.my\/bm\/the-ofs-annual-report-2024-now-available-honouring-the-legacy-embracing-the-future\/#article\",\"isPartOf\":{\"@id\":\"http:\/\/www.fmos.org.my\/bm\/the-ofs-annual-report-2024-now-available-honouring-the-legacy-embracing-the-future\/\"},\"author\":{\"name\":\"commsadmin\",\"@id\":\"https:\/\/www.fmos.org.my\/en\/#\/schema\/person\/8fbea4ebb5130d485f32d0731efd4689\"},\"headline\":\"The OFS Annual Report 2024 Now Available &#8211; 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