Who We Are

The Financial Markets Ombudsman Service (FMOS) was established on 1 January 2025 arising from the consolidation between the Ombudsman for Financial Services (OFS) and the Securities Industry Dispute Resolution Center (SIDREC). FMOS is appointed by Bank Negara Malaysia and the Securities Commission Malaysia to provide dispute resolution services to financial consumers and investors.

FMOS is an independent, impartial and accessible platform that resolves financial and capital market disputes involving direct financial losses. The services of FMOS are free for financial consumers and investors.

What we do

Our mandate is to resolve disputes between financial consumers and financial service providers in an independent, fair and timely manner:

  • We are unbiased and do not take sides when resolving disputes.
  • We make decisions based on relevant facts/evidences and circumstances of each dispute.
 

Our Vision

To be recognised as the trusted, independent, and accessible one-stop avenue for fair and effective financial market dispute resolution, fostering public confidence and integrity in the industry.

Our Mission

We are committed to providing an independent, trusted, and efficient dispute resolution service for financial market consumers and service providers. Through our impartial and specialised platform, we strive to enhance public confidence in the financial market by delivering accessible, fair, and effective alternative dispute resolution services.

Our Guiding Principles

Our operations are guided by the following principles:

  • Independence
  • Fairness & Impartiality
  • Accessibility
  • Accountability
  • Transparency
  • Effectiveness

Contact Us

Business Hours

  • Monday - Friday08:30 - 17:30
  • Saturday & SundayClosed
  • Public HolidayClosed