{"id":613,"date":"2025-01-08T14:29:34","date_gmt":"2025-01-08T14:29:34","guid":{"rendered":"https:\/\/fmos.org.my\/?page_id=613"},"modified":"2025-07-15T09:54:12","modified_gmt":"2025-07-15T01:54:12","slug":"who-we-are","status":"publish","type":"page","link":"https:\/\/www.fmos.org.my\/en\/who-we-are\/","title":{"rendered":"Who We Are"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"613\" class=\"elementor elementor-613\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1eb269e4 e-flex e-con-boxed e-con e-parent\" data-id=\"1eb269e4\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-3d9f5dbc e-flex e-con-boxed e-con e-child\" data-id=\"3d9f5dbc\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e34dda9 elementor-icon-list--layout-inline elementor-align-left elementor-widget__width-inherit elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"e34dda9\" data-element_type=\"widget\" data-widget_type=\"icon-list.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<ul class=\"elementor-icon-list-items elementor-inline-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item elementor-inline-item\">\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"#\">\n\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Home<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item elementor-inline-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"icon icon-minus\"><\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">About FMOS<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item elementor-inline-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"icon icon-minus\"><\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Who We Are<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-54f333e elementor-section-content-middle elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"54f333e\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-5489490\" data-id=\"5489490\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-34ac7e6 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"34ac7e6\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-f2bfdf2\" data-id=\"f2bfdf2\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-4809bb1 elementor-nav-menu--dropdown-tablet elementor-nav-menu__text-align-aside elementor-nav-menu--toggle elementor-nav-menu--burger elementor-widget elementor-widget-nav-menu\" data-id=\"4809bb1\" data-element_type=\"widget\" data-settings=\"{&quot;layout&quot;:&quot;vertical&quot;,&quot;submenu_icon&quot;:{&quot;value&quot;:&quot;&lt;svg class=\\&quot;e-font-icon-svg e-fas-caret-down\\&quot; viewBox=\\&quot;0 0 320 512\\&quot; xmlns=\\&quot;http:\\\/\\\/www.w3.org\\\/2000\\\/svg\\&quot;&gt;&lt;path d=\\&quot;M31.3 192h257.3c17.8 0 26.7 21.5 14.1 34.1L174.1 354.8c-7.8 7.8-20.5 7.8-28.3 0L17.2 226.1C4.6 213.5 13.5 192 31.3 192z\\&quot;&gt;&lt;\\\/path&gt;&lt;\\\/svg&gt;&quot;,&quot;library&quot;:&quot;fa-solid&quot;},&quot;toggle&quot;:&quot;burger&quot;}\" data-widget_type=\"nav-menu.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t<nav aria-label=\"Menu\" class=\"elementor-nav-menu--main elementor-nav-menu__container elementor-nav-menu--layout-vertical e--pointer-background e--animation-fade\">\n\t\t\t\t<ul id=\"menu-1-4809bb1\" class=\"elementor-nav-menu sm-vertical\"><li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-2475\"><a href=\"https:\/\/www.fmos.org.my\/en\/who-we-are\/\" class=\"elementor-item\">Who We Are<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-7837\"><a href=\"https:\/\/www.fmos.org.my\/en\/board-of-directors\/\" class=\"elementor-item\">Board of Directors<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-5807\"><a href=\"https:\/\/www.fmos.org.my\/en\/management-team\/\" class=\"elementor-item\">Management Team<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-2479\"><a href=\"https:\/\/www.fmos.org.my\/en\/fmos-members\/\" class=\"elementor-item\">FMOS Members<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-2477\"><a href=\"https:\/\/www.fmos.org.my\/en\/careers\/\" class=\"elementor-item\">Careers<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-2478\"><a href=\"https:\/\/www.fmos.org.my\/en\/contact-us\/\" class=\"elementor-item\">Contact Us<\/a><\/li>\n<\/ul>\t\t\t<\/nav>\n\t\t\t\t\t<div class=\"elementor-menu-toggle\" role=\"button\" tabindex=\"0\" aria-label=\"Menu Toggle\" aria-expanded=\"false\">\n\t\t\t<svg aria-hidden=\"true\" role=\"presentation\" class=\"elementor-menu-toggle__icon--open e-font-icon-svg e-eicon-menu-bar\" viewBox=\"0 0 1000 1000\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M104 333H896C929 333 958 304 958 271S929 208 896 208H104C71 208 42 237 42 271S71 333 104 333ZM104 583H896C929 583 958 554 958 521S929 458 896 458H104C71 458 42 487 42 521S71 583 104 583ZM104 833H896C929 833 958 804 958 771S929 708 896 708H104C71 708 42 737 42 771S71 833 104 833Z\"><\/path><\/svg><svg aria-hidden=\"true\" role=\"presentation\" class=\"elementor-menu-toggle__icon--close e-font-icon-svg e-eicon-close\" viewBox=\"0 0 1000 1000\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M742 167L500 408 258 167C246 154 233 150 217 150 196 150 179 158 167 167 154 179 150 196 150 212 150 229 154 242 171 254L408 500 167 742C138 771 138 800 167 829 196 858 225 858 254 829L496 587 738 829C750 842 767 846 783 846 800 846 817 842 829 829 842 817 846 804 846 783 846 767 842 750 829 737L588 500 833 258C863 229 863 200 833 171 804 137 775 137 742 167Z\"><\/path><\/svg>\t\t<\/div>\n\t\t\t\t\t<nav class=\"elementor-nav-menu--dropdown elementor-nav-menu__container\" aria-hidden=\"true\">\n\t\t\t\t<ul id=\"menu-2-4809bb1\" class=\"elementor-nav-menu sm-vertical\"><li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-2475\"><a href=\"https:\/\/www.fmos.org.my\/en\/who-we-are\/\" class=\"elementor-item\" tabindex=\"-1\">Who We Are<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-7837\"><a href=\"https:\/\/www.fmos.org.my\/en\/board-of-directors\/\" class=\"elementor-item\" tabindex=\"-1\">Board of Directors<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-5807\"><a href=\"https:\/\/www.fmos.org.my\/en\/management-team\/\" class=\"elementor-item\" tabindex=\"-1\">Management Team<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-2479\"><a href=\"https:\/\/www.fmos.org.my\/en\/fmos-members\/\" class=\"elementor-item\" tabindex=\"-1\">FMOS Members<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-2477\"><a href=\"https:\/\/www.fmos.org.my\/en\/careers\/\" class=\"elementor-item\" tabindex=\"-1\">Careers<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-2478\"><a href=\"https:\/\/www.fmos.org.my\/en\/contact-us\/\" class=\"elementor-item\" tabindex=\"-1\">Contact Us<\/a><\/li>\n<\/ul>\t\t\t<\/nav>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-297bb32\" data-id=\"297bb32\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4c6b28c e-con-full e-flex e-con e-child\" data-id=\"4c6b28c\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5c9b20b0 elementor-widget__width-inherit elementor-widget elementor-widget-heading\" data-id=\"5c9b20b0\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Who We Are<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4e089f32 elementor-widget elementor-widget-text-editor\" data-id=\"4e089f32\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>The Financial Markets Ombudsman Service (FMOS) was established on 1 January 2025 arising from the consolidation between the Ombudsman for Financial Services (OFS) and the Securities Industry Dispute Resolution Center (SIDREC). FMOS is appointed by Bank Negara Malaysia and the Securities Commission Malaysia to provide dispute resolution services to financial consumers and investors.<\/p><p>FMOS is an independent, impartial and accessible platform that resolves financial and capital market disputes involving direct financial losses. The services of FMOS are free for financial consumers and investors.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-cf10903 e-con-full e-flex e-con e-child\" data-id=\"cf10903\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-364d671 elementor-widget__width-initial elementor-widget elementor-widget-heading\" data-id=\"364d671\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Your Alternative Dispute Resolution<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-be0f497 elementor-section-content-middle elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"be0f497\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-6de47d8\" data-id=\"6de47d8\" data-element_type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-0ceb94e elementor-view-stacked elementor-shape-square elementor-position-left elementor-mobile-position-left elementor-vertical-align-top elementor-widget elementor-widget-icon-box\" data-id=\"0ceb94e\" data-element_type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<span  class=\"elementor-icon\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"jki jki-eye2-light\"><\/i>\t\t\t\t<\/span>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<h3 class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<span  >\n\t\t\t\t\t\t\tVision\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<p class=\"elementor-icon-box-description\">\n\t\t\t\t\t\tTo be recognised as the trusted, independent, and accessible one-stop avenue for fair and effective financial market dispute resolution, fostering public confidence and integrity in the industry.\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-d8a089f\" data-id=\"d8a089f\" data-element_type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-8aebe2f elementor-view-stacked elementor-shape-square elementor-position-left elementor-mobile-position-left elementor-vertical-align-top elementor-widget elementor-widget-icon-box\" data-id=\"8aebe2f\" data-element_type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<span  class=\"elementor-icon\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"icon icon-rocket\"><\/i>\t\t\t\t<\/span>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<h3 class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<span  >\n\t\t\t\t\t\t\tMission\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<p class=\"elementor-icon-box-description\">\n\t\t\t\t\t\tWe are committed to providing an independent, trusted, and efficient dispute resolution service for financial market consumers and service providers. Through our impartial and specialised platform, we strive to enhance public confidence in the financial market by delivering accessible, fair, and effective alternative dispute resolution services.\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t<div class=\"elementor-element elementor-element-ec5f2bf e-con-full e-flex e-con e-child\" data-id=\"ec5f2bf\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4c9fe87 elementor-widget__width-initial elementor-widget elementor-widget-heading\" data-id=\"4c9fe87\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Our Guiding Principles<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-6819dbc elementor-section-content-middle elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"6819dbc\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-17abbce\" data-id=\"17abbce\" data-element_type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-053a755 elementor-widget elementor-widget-jkit_feature_list\" data-id=\"053a755\" data-element_type=\"widget\" data-widget_type=\"jkit_feature_list.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div  class=\"jeg-elementor-kit jkit-feature-list icon-position-left icon-position-left icon-position-left jeg_module___6a1b3307e131c\" ><ul class=\"feature-list-items shape-circle shape-view-stacked \"><li class=\"feature-list-item elementor-repeater-item-43a7e87\">\n\t\t\t\t\n\t\t\t\t<div class=\"feature-list-icon-box\">\n\t\t\t\t\t<div class=\"feature-list-icon-inner\">\n\t\t\t\t\t\t<span class=\"feature-list-icon\">\n\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"jki jki-tick-light\"><\/i>\n\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"feature-list-content-box\">\n\t\t\t\t\t<h3 class=\"feature-list-title\"> Independence<\/h3><p class=\"feature-list-content\">FMOS\u2019 Board is responsible for ensuring the integrity of its operations and its ability to provide effective, objective, and independent services to disputing parties.<\/p>\n\t\t\t\t<\/div>\n\t\t\t<\/li><li class=\"feature-list-item elementor-repeater-item-2c56260\">\n\t\t\t\t\n\t\t\t\t<div class=\"feature-list-icon-box\">\n\t\t\t\t\t<div class=\"feature-list-icon-inner\">\n\t\t\t\t\t\t<span class=\"feature-list-icon\">\n\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"jki jki-tick-light\"><\/i>\n\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"feature-list-content-box\">\n\t\t\t\t\t<h3 class=\"feature-list-title\">Fairness and Impartiality<\/h3><p class=\"feature-list-content\">FMOS shall act fairly and impartially when dealing with disputes. The Ombudsman must carefully and objectively consider the information provided by the disputing parties when deciding.<\/p>\n\t\t\t\t<\/div>\n\t\t\t<\/li><li class=\"feature-list-item elementor-repeater-item-260c633\">\n\t\t\t\t\n\t\t\t\t<div class=\"feature-list-icon-box\">\n\t\t\t\t\t<div class=\"feature-list-icon-inner\">\n\t\t\t\t\t\t<span class=\"feature-list-icon\">\n\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"jki jki-tick-light\"><\/i>\n\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"feature-list-content-box\">\n\t\t\t\t\t<h3 class=\"feature-list-title\">Accessibility<\/h3><p class=\"feature-list-content\">FMOS shall create awareness of its services and maintain easy-to-understand, clear and transparent procedures for eligible complainants to refer a dispute.<\/p>\n\t\t\t\t<\/div>\n\t\t\t<\/li><\/ul><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a7cf95d elementor-widget__width-inherit elementor-widget elementor-widget-jkit_feature_list\" data-id=\"a7cf95d\" data-element_type=\"widget\" data-widget_type=\"jkit_feature_list.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div  class=\"jeg-elementor-kit jkit-feature-list icon-position-left icon-position-left icon-position-left jeg_module__1_6a1b3307e1d5c\" ><ul class=\"feature-list-items shape-circle shape-view-stacked \"><li class=\"feature-list-item elementor-repeater-item-43a7e87\">\n\t\t\t\t\n\t\t\t\t<div class=\"feature-list-icon-box\">\n\t\t\t\t\t<div class=\"feature-list-icon-inner\">\n\t\t\t\t\t\t<span class=\"feature-list-icon\">\n\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"jki jki-tick-light\"><\/i>\n\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"feature-list-content-box\">\n\t\t\t\t\t<h3 class=\"feature-list-title\">Accountability<\/h3><p class=\"feature-list-content\">FMOS shall publish a report annually, providing information on its activities, operations, and disputes.<\/p>\n\t\t\t\t<\/div>\n\t\t\t<\/li><li class=\"feature-list-item elementor-repeater-item-2c56260\">\n\t\t\t\t\n\t\t\t\t<div class=\"feature-list-icon-box\">\n\t\t\t\t\t<div class=\"feature-list-icon-inner\">\n\t\t\t\t\t\t<span class=\"feature-list-icon\">\n\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"jki jki-tick-light\"><\/i>\n\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"feature-list-content-box\">\n\t\t\t\t\t<h3 class=\"feature-list-title\">Transparency<\/h3><p class=\"feature-list-content\">FMOS shall publish information on its services and scope, the types of disputes and awards granted by an Ombudsman, the approach adopted in handling disputes and the manner in which the decisions were made to educate the public and Members.<\/p>\n\t\t\t\t<\/div>\n\t\t\t<\/li><li class=\"feature-list-item elementor-repeater-item-260c633\">\n\t\t\t\t\n\t\t\t\t<div class=\"feature-list-icon-box\">\n\t\t\t\t\t<div class=\"feature-list-icon-inner\">\n\t\t\t\t\t\t<span class=\"feature-list-icon\">\n\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"jki jki-tick-light\"><\/i>\n\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"feature-list-content-box\">\n\t\t\t\t\t<h3 class=\"feature-list-title\">Effectiveness<\/h3><p class=\"feature-list-content\">FMOS shall have adequate resources with skilled decision-makers to resolve disputes promptly and effectively with minimal formality and technicality.<\/p>\n\t\t\t\t<\/div>\n\t\t\t<\/li><\/ul><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-5320247 elementor-hidden-desktop elementor-hidden-tablet elementor-hidden-mobile elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"5320247\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-f9fc754\" data-id=\"f9fc754\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-2341c31 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"2341c31\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-94abbc9\" data-id=\"94abbc9\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-186ac09 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"186ac09\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-4574187\" data-id=\"4574187\" data-element_type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-370cfe2 elementor-view-stacked elementor-shape-square elementor-position-left elementor-mobile-position-left elementor-vertical-align-top elementor-widget elementor-widget-icon-box\" data-id=\"370cfe2\" data-element_type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<span  class=\"elementor-icon\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"jki jki-eye2-light\"><\/i>\t\t\t\t<\/span>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<h3 class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<span  >\n\t\t\t\t\t\t\tVision\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<p class=\"elementor-icon-box-description\">\n\t\t\t\t\t\tTo be recognised as the trusted, independent, and accessible one-stop avenue for fair and effective financial market dispute resolution, fostering public confidence and integrity in the industry.\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-1402550\" data-id=\"1402550\" data-element_type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-7260f95 elementor-view-stacked elementor-shape-square elementor-position-left elementor-mobile-position-left elementor-vertical-align-top elementor-widget elementor-widget-icon-box\" data-id=\"7260f95\" data-element_type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<span  class=\"elementor-icon\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"icon icon-rocket\"><\/i>\t\t\t\t<\/span>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<h3 class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<span  >\n\t\t\t\t\t\t\tMission\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<p class=\"elementor-icon-box-description\">\n\t\t\t\t\t\tWe are committed to providing an independent, trusted, and efficient dispute resolution service for financial market consumers and service providers. Through our impartial and specialised platform, we strive to enhance public confidence in the financial market by delivering accessible, fair, and effective alternative dispute resolution services.\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-927be59 elementor-hidden-desktop elementor-hidden-tablet elementor-hidden-mobile elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"927be59\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-b710a8c\" data-id=\"b710a8c\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-8dce3d5 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"8dce3d5\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-45ed00f\" data-id=\"45ed00f\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-b3d2f8f elementor-widget elementor-widget-heading\" data-id=\"b3d2f8f\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Our Guiding Principles<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-090ebbf elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"090ebbf\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-400c09f\" data-id=\"400c09f\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-6000de5 elementor-widget elementor-widget-jkit_feature_list\" data-id=\"6000de5\" data-element_type=\"widget\" data-widget_type=\"jkit_feature_list.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div  class=\"jeg-elementor-kit jkit-feature-list icon-position-left icon-position-left icon-position-left jeg_module__2_6a1b3307e2748\" ><ul class=\"feature-list-items shape-circle shape-view-stacked \"><li class=\"feature-list-item elementor-repeater-item-43a7e87\">\n\t\t\t\t\n\t\t\t\t<div class=\"feature-list-icon-box\">\n\t\t\t\t\t<div class=\"feature-list-icon-inner\">\n\t\t\t\t\t\t<span class=\"feature-list-icon\">\n\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"jki jki-tick-light\"><\/i>\n\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"feature-list-content-box\">\n\t\t\t\t\t<h3 class=\"feature-list-title\"> Independence<\/h3><p class=\"feature-list-content\">FMOS\u2019 Board is responsible for ensuring the integrity of its operations and its ability to provide effective, objective, and independent services to disputing parties.<\/p>\n\t\t\t\t<\/div>\n\t\t\t<\/li><li class=\"feature-list-item elementor-repeater-item-2c56260\">\n\t\t\t\t\n\t\t\t\t<div class=\"feature-list-icon-box\">\n\t\t\t\t\t<div class=\"feature-list-icon-inner\">\n\t\t\t\t\t\t<span class=\"feature-list-icon\">\n\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"jki jki-tick-light\"><\/i>\n\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"feature-list-content-box\">\n\t\t\t\t\t<h3 class=\"feature-list-title\">Fairness and Impartiality<\/h3><p class=\"feature-list-content\">FMOS shall act fairly and impartially when dealing with disputes. The Ombudsman must carefully and objectively consider the information provided by the disputing parties when deciding.<\/p>\n\t\t\t\t<\/div>\n\t\t\t<\/li><li class=\"feature-list-item elementor-repeater-item-260c633\">\n\t\t\t\t\n\t\t\t\t<div class=\"feature-list-icon-box\">\n\t\t\t\t\t<div class=\"feature-list-icon-inner\">\n\t\t\t\t\t\t<span class=\"feature-list-icon\">\n\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"jki jki-tick-light\"><\/i>\n\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"feature-list-content-box\">\n\t\t\t\t\t<h3 class=\"feature-list-title\">Accessibility<\/h3><p class=\"feature-list-content\">FMOS shall create awareness of its services and maintain easy-to-understand, clear and transparent procedures for eligible complainants to refer a dispute.<\/p>\n\t\t\t\t<\/div>\n\t\t\t<\/li><\/ul><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-8d542d5\" data-id=\"8d542d5\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-d983026 elementor-widget__width-inherit elementor-widget elementor-widget-jkit_feature_list\" data-id=\"d983026\" data-element_type=\"widget\" data-widget_type=\"jkit_feature_list.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div  class=\"jeg-elementor-kit jkit-feature-list icon-position-left icon-position-left icon-position-left jeg_module__3_6a1b3307e3135\" ><ul class=\"feature-list-items shape-circle shape-view-stacked \"><li class=\"feature-list-item elementor-repeater-item-43a7e87\">\n\t\t\t\t\n\t\t\t\t<div class=\"feature-list-icon-box\">\n\t\t\t\t\t<div class=\"feature-list-icon-inner\">\n\t\t\t\t\t\t<span class=\"feature-list-icon\">\n\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"jki jki-tick-light\"><\/i>\n\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"feature-list-content-box\">\n\t\t\t\t\t<h3 class=\"feature-list-title\">Accountability<\/h3><p class=\"feature-list-content\">FMOS shall publish a report annually, providing information on its activities, operations, and disputes.<\/p>\n\t\t\t\t<\/div>\n\t\t\t<\/li><li class=\"feature-list-item elementor-repeater-item-2c56260\">\n\t\t\t\t\n\t\t\t\t<div class=\"feature-list-icon-box\">\n\t\t\t\t\t<div class=\"feature-list-icon-inner\">\n\t\t\t\t\t\t<span class=\"feature-list-icon\">\n\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"jki jki-tick-light\"><\/i>\n\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"feature-list-content-box\">\n\t\t\t\t\t<h3 class=\"feature-list-title\">Transparency<\/h3><p class=\"feature-list-content\">FMOS shall publish information on its services and scope, the types of disputes and awards granted by an Ombudsman, the approach adopted in handling disputes and the manner in which the decisions were made to educate the public and Members.<\/p>\n\t\t\t\t<\/div>\n\t\t\t<\/li><li class=\"feature-list-item elementor-repeater-item-260c633\">\n\t\t\t\t\n\t\t\t\t<div class=\"feature-list-icon-box\">\n\t\t\t\t\t<div class=\"feature-list-icon-inner\">\n\t\t\t\t\t\t<span class=\"feature-list-icon\">\n\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"jki jki-tick-light\"><\/i>\n\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"feature-list-content-box\">\n\t\t\t\t\t<h3 class=\"feature-list-title\">Effectiveness<\/h3><p class=\"feature-list-content\">FMOS shall have adequate resources with skilled decision-makers to resolve disputes promptly and effectively with minimal formality and technicality.<\/p>\n\t\t\t\t<\/div>\n\t\t\t<\/li><\/ul><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-9f1b939 elementor-hidden-desktop elementor-hidden-tablet elementor-hidden-mobile elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"9f1b939\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-08b0749\" data-id=\"08b0749\" data-element_type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-4e6345b elementor-widget elementor-widget-spacer\" data-id=\"4e6345b\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-3e1bc0f\" data-id=\"3e1bc0f\" data-element_type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-197be2d elementor-widget elementor-widget-spacer\" data-id=\"197be2d\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Home About FMOS Who We Are Who We Are The Financial Markets Ombudsman Service (FMOS) was established on 1 January 2025 arising from the consolidation between the Ombudsman for Financial Services (OFS) and the Securities Industry Dispute Resolution Center (SIDREC). FMOS is appointed by Bank Negara Malaysia and the Securities Commission Malaysia to provide dispute [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-613","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v25.8 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>FMOS \u2013 Your Trusted Financial Dispute Resolution Platform | FMOS Malaysia<\/title>\n<meta name=\"description\" content=\"FMOS Malaysia offers independent, fair, and efficient dispute resolution for financial market consumers and investors.Discover our mission and services today!\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" 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