{"id":5594,"date":"2025-03-27T04:41:34","date_gmt":"2025-03-27T04:41:34","guid":{"rendered":"https:\/\/fmos.org.my\/?p=5594"},"modified":"2026-04-29T15:42:46","modified_gmt":"2026-04-29T07:42:46","slug":"medical-hospitalisation-policy-exclusion","status":"publish","type":"post","link":"https:\/\/www.fmos.org.my\/en\/medical-hospitalisation-policy-exclusion\/","title":{"rendered":"Medical &amp; Hospitalisation &#8211; Policy Exclusion"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">Raju was admitted to Institut Kanser Negara due to \u2018Superobese with Metabolic Syndrome, Mechanical Issues and Cholelithiasis\u2019. He made a claim under Daily Hospital Income and Surgical Benefits.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The insurer repudiated the claim because the hospitalisation falls under the policy provision of the 30-day waiting period, Specified Illness, and treatment for weight loss.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>FINDINGS<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">According to the medical report, Raju visited the Bariatric Clinic for the diagnosis of \u2018Superobesity with metabolic syndrome and mechanical issues\u2019, which were initially diagnosed during the 30-day waiting period. During his hospitalisation, an ultrasound of the hepatobiliary system revealed Raju\u2019s Cholelithiasis condition or gallstones.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">We note that Raju\u2019s condition of \u2018Superobese with metabolic syndrome and mechanical issues\u2019 was first diagnosed during the 30-day waiting period. However, his gallstone condition was discovered later, after the 30-day waiting period and the 120-day specified illness clause. Moreover, the treating doctor did not indicate that the cholelithiasis is related to Raju\u2019s superobese condition; instead, it was discovered incidentally during the investigations.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>OUTCOME<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Considering all factors, we recommended the insurer consider paying the claim to Raju on a prorated basis for the Cholelithiasis condition, which they agreed to, and the matter was settled amicably.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Raju was admitted to Institut Kanser Negara due to \u2018Superobese with Metabolic Syndrome, Mechanical Issues and Cholelithiasis\u2019. He made a claim under Daily Hospital Income and Surgical Benefits. The insurer repudiated the claim because the hospitalisation falls under the policy provision of the 30-day waiting period, Specified Illness, and treatment for weight loss. FINDINGS According [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":5414,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[25,27],"tags":[],"class_list":["post-5594","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-case-studies","category-insurance-takaful"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v25.8 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>FMOS Case Studies - Insurance Policy | FMOS Malaysia<\/title>\n<meta name=\"description\" content=\"Read more on the real-life scenarios on how FMOS can help to resolve disputes in the financial and capital markets.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.fmos.org.my\/en\/medical-hospitalisation-policy-exclusion\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"FMOS Case Studies - Insurance Policy | FMOS Malaysia\" \/>\n<meta property=\"og:description\" content=\"Read more on the real-life scenarios on how FMOS can help to resolve disputes in the financial and capital markets.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.fmos.org.my\/en\/medical-hospitalisation-policy-exclusion\/\" \/>\n<meta property=\"og:site_name\" content=\"FMOS\" \/>\n<meta property=\"article:published_time\" content=\"2025-03-27T04:41:34+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2026-04-29T07:42:46+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.fmos.org.my\/wp-content\/uploads\/2025\/03\/Case-Studies-Animations-13.png\" \/>\n\t<meta property=\"og:image:width\" content=\"2084\" \/>\n\t<meta property=\"og:image:height\" content=\"2084\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"author\" content=\"fmosadmin\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"fmosadmin\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"2 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/www.fmos.org.my\/medical-hospitalisation-policy-exclusion\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/www.fmos.org.my\/medical-hospitalisation-policy-exclusion\/\"},\"author\":{\"name\":\"fmosadmin\",\"@id\":\"https:\/\/www.fmos.org.my\/en\/#\/schema\/person\/db34ee3ba0b67e392501374207384866\"},\"headline\":\"Medical &amp; 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