{"id":9929,"date":"2026-04-28T11:05:01","date_gmt":"2026-04-28T03:05:01","guid":{"rendered":"https:\/\/www.fmos.org.my\/?p=9929"},"modified":"2026-04-29T15:25:38","modified_gmt":"2026-04-29T07:25:38","slug":"e-wallet-unauthorised-transactions-2","status":"publish","type":"post","link":"https:\/\/www.fmos.org.my\/en\/e-wallet-unauthorised-transactions-2\/","title":{"rendered":"e-Wallet &#8211; Unauthorised Transactions"},"content":{"rendered":"\n<p><\/p>\n\n\n\n<p>Sarah, 65, is a retiree and a registered YPay e-wallet account holder. On 25 October 2022, around 12:00 pm, Sarah received a message from an anonymous number claiming to be from the Majlis Keselamatan Negara (MKN) stating that a government support fund of RM500 had been credited to her YPay e-wallet. The message included a link: https:\/\/ypaymy.top.<\/p>\n\n\n\n<p>She clicked the link and was directed to a phishing website. After clicking the link, RM490 was debited from her credit card and transferred to her e-wallet, with subsequent transfers made from her e-wallet to multiple beneficiaries. The total disputed amount was RM2,024.90.<\/p>\n\n\n\n<h5 class=\"wp-block-heading\"><strong>FINDINGS<\/strong><\/h5>\n\n\n\n<p>The disputed transactions totalling RM2,024.90 were made via Sarah\u2019s e-wallet after a PIN reset and OTP verification on a new device. Sarah\u2019s credentials were compromised via a phishing link. High-frequency top-ups and prepaid purchases comprising eight reloads and nine payments within 13 minutes went undetected.<\/p>\n\n\n\n<h5 class=\"wp-block-heading\"><strong>OUTCOME<\/strong><\/h5>\n\n\n\n<p>The case manager recommended apportioning the losses equally, taking into account that the PIN was reset and the account accessed from a new device, as well as the occurrence of eight transactions within a 13-minute window, seven of which were high-value transfers to the same beneficiary. The FSP rejected the recommendation and referred the matter to the Ombudsman. The Ombudsman upheld the case manager\u2019s recommendation and apportioned the liability equally.<\/p>\n\n\n\n<p><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Sarah, 65, is a retiree and a registered YPay e-wallet account holder. On 25 October 2022, around 12:00 pm, Sarah received a message from an anonymous number claiming to be from the Majlis Keselamatan Negara (MKN) stating that a government support fund of RM500 had been credited to her YPay e-wallet. The message included a [&hellip;]<\/p>\n","protected":false},"author":4,"featured_media":9930,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[26,25],"tags":[],"class_list":["post-9929","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-banking-islamic-banking-payment-systems","category-case-studies"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v25.8 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>e-Wallet - Unauthorised Transactions - FMOS<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.fmos.org.my\/en\/e-wallet-unauthorised-transactions-2\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"e-Wallet - Unauthorised Transactions - FMOS\" \/>\n<meta property=\"og:description\" content=\"Sarah, 65, is a retiree and a registered YPay e-wallet account holder. On 25 October 2022, around 12:00 pm, Sarah received a message from an anonymous number claiming to be from the Majlis Keselamatan Negara (MKN) stating that a government support fund of RM500 had been credited to her YPay e-wallet. 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