Be aware of scams involving financial products and clone entities that misuse regulators logos to appear to be legitimate. Scammers may falsely use these logos to promote fraudulent financial transactions and products. Be cautious of suspicious links, unlicensed investment companies, and fraud activities that could lead to financial losses.

Always verify the legitimacy of the financial products and entities from Bank Negara Malaysia and Securities Commission Malaysia (SC). Stay updated by regularly check alerts on the regulators’ websites.

Protect yourself by staying informed and verifying before making any financial decisions.

FMOS offers an independent, fair and free dispute resolution service for consumers and investors who are unable to resolve their complaints with financial service providers or capital market intermediaries.

Insurance/ Takaful

Insurance/ Takaful

Banking, Islamic Banking & Payment Systems

Banking, Islamic Banking & Payment Systems

Capital Market

Capital Market

FMOS Dispute Resolution Process

FMOS adopts a two-stage dispute resolution process. We may use negotiation, conciliation, mediation, and/or adjudication to resolve a dispute.

Case Management Stage

Adjudication Stage

FMOS Case Studies

The following are summaries of cases handled by FMOS. The names have been changed to protect confidentiality.

What’s New at FMOS

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