FMOS offers an independent, fair and free dispute resolution service for consumers and investors who are unable to resolve their complaints with financial service providers or capital market intermediaries.
By consolidating OFS and SIDREC into a single entity with enhanced monetary limits and a commitment to impartiality, FMOS aims to foster greater consumer and investor confidence in the financial markets system.
If you are dissatisfied with the outcome of your complaint with our Member, you may submit your dispute with FMOS within 6 months of receiving the Member’s final decision.
Be aware of scams involving financial products and clone entities that misuse regulators logos to appear to be legitimate. Scammers may falsely use these logos to promote fraudulent financial transactions and products. Be cautious of suspicious links, unlicensed investment companies, and fraud activities that could lead to financial losses.
Always verify the legitimacy of the financial products and entities from Bank Negara Malaysia and Securities Commission Malaysia (SC). Stay updated by regularly check alerts on the regulators’ websites.
Protect yourself by staying informed and verifying before making any financial decisions.
FMOS is an independent, impartial and accessible platform that resolves financial and capital market disputes involving direct financial losses. The services of FMOS are free for financial consumers and investors.
FMOS offers an independent, fair and free dispute resolution service for consumers and investors who are unable to resolve their complaints with financial service providers or capital market intermediaries.
FMOS adopts a two-stage dispute resolution process. We may use negotiation, conciliation, mediation, and/or adjudication to resolve a dispute.
The following are summaries of cases handled by FMOS. The names have been changed to protect confidentiality.
On 23 April 2025, FMOS hosted a knowledge-sharing session featuring
Online transactions have made it easier for consumers to manage
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