The Financial Markets Ombudsman Service (FMOS) was established on 1 January 2025 arising from the consolidation between the Ombudsman for Financial Services (OFS) and the Securities Industry Dispute Resolution Center (SIDREC). FMOS is appointed by Bank Negara Malaysia and the Securities Commission Malaysia to provide dispute resolution services to financial consumers and investors.
FMOS is an independent, impartial and accessible platform that resolves financial and capital market disputes involving direct financial losses. The services of FMOS are free for financial consumers and investors.
To be recognised as the trusted, independent, and accessible one-stop avenue for fair and effective financial market dispute resolution, fostering public confidence and integrity in the industry.
We are committed to providing an independent, trusted, and efficient dispute resolution service for financial market consumers and service providers. Through our impartial and specialised platform, we strive to enhance public confidence in the financial market by delivering accessible, fair, and effective alternative dispute resolution services.
FMOS’ Board is responsible for ensuring the integrity of its operations and its ability to provide effective, objective, and independent services to disputing parties.
FMOS shall act fairly and impartially when dealing with disputes. The Ombudsman must carefully and objectively consider the information provided by the disputing parties when deciding.
FMOS shall create awareness of its services and maintain easy-to-understand, clear and transparent procedures for eligible complainants to refer a dispute.
FMOS shall publish a report annually, providing information on its activities, operations, and disputes.
FMOS shall publish information on its services and scope, the types of disputes and awards granted by an Ombudsman, the approach adopted in handling disputes and the manner in which the decisions were made to educate the public and Members.
FMOS shall have adequate resources with skilled decision-makers to resolve disputes promptly and effectively with minimal formality and technicality.
To be recognised as the trusted, independent, and accessible one-stop avenue for fair and effective financial market dispute resolution, fostering public confidence and integrity in the industry.
We are committed to providing an independent, trusted, and efficient dispute resolution service for financial market consumers and service providers. Through our impartial and specialised platform, we strive to enhance public confidence in the financial market by delivering accessible, fair, and effective alternative dispute resolution services.
FMOS’ Board is responsible for ensuring the integrity of its operations and its ability to provide effective, objective, and independent services to disputing parties.
FMOS shall act fairly and impartially when dealing with disputes. The Ombudsman must carefully and objectively consider the information provided by the disputing parties when deciding.
FMOS shall create awareness of its services and maintain easy-to-understand, clear and transparent procedures for eligible complainants to refer a dispute.
FMOS shall publish a report annually, providing information on its activities, operations, and disputes.
FMOS shall publish information on its services and scope, the types of disputes and awards granted by an Ombudsman, the approach adopted in handling disputes and the manner in which the decisions were made to educate the public and Members.
FMOS shall have adequate resources with skilled decision-makers to resolve disputes promptly and effectively with minimal formality and technicality.
