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Video

Pamphlet

OFS Pamphlet (English | Malay | Mandarin | Tamil)

OFS

Annual Reports - OFS

OFS Annual Report 2023

OFS Annual Report 2022

OFS Annual Report 2021

OFS Annual Report 2020

OFS Annual Report 2019

OFS Annual Report 2018

OFS Annual Report 2017

OFS Annual Report 2016

OFS Annual Report 2015

OFS Annual Report 2014

OFS Annual Report 2013

OFS Annual Report 2012

OFS Annual Report 2011

Case Studies

Credit Card

  1. Online transaction:
    Case 1 | Case 2 | Case 3 | Case 4
  2. Cashback: Cashback Promotion
  3. Unauthorized Retail Transaction: Stolen Credit Card
  4. Unauthorized Retail Transaction: Compromised Credit Card
  5. Charges Debited into the Credit Card Account

Operational Issues

  1. Alteration and payment of post-dated cheque
  2. Failure to Provide Proper Notification to Customer
  3. Mis Selling: Case 1 | Case 2 | Case 3 | Case 4 

Contractual Issues

  1. Reinstatement of the Interest Rate

Cash Deposit Machine(CDM)

  1. Non-return of cash

Internet Banking

  1. SMS/Phone Scam
  2. Fund Transfer Scams: Case 1 

Automated Teller Machine (ATM)

  1. Case 1 - Non Dispensation of Cash 
  2. Case 2 - Non Dispensation of Cash
  3. Case 3 - Alleged Unauthorised Withdrawal

Chargeback

  1. Refund of transaction

Motor

  1. Delay in notifying the Insurer: Stolen Vehicle reported after 4 weeks
  2. Delay in Lodging Police Report: Stolen Vehicle notified after 9 days
  3. Exclusion Clause: Criminal Activity
  4. Exclusion Clause : Criminal Breach of Trust (CBT)
    Case 1 | Case 2
  5. Application of Average Clause
  6. Failure to take reasonable precaution:
    Case 1 | Case 2 | Case 3   | Case 4
  7. Total Loss vs Insurer Cost of Repair
  8. Tampered Chassis Number
  9. Non –disclosure: Absence of specific questions in the Proposal Form
  10. Compensation for Assessed Repair Time (CART): Case 1
  11. Market Value: Registration Mistake of the Vehicle’s Make and Model. 

Life, Family and General Medical

  1. Non-Disclosure: Medical history not disclosed in Proposal Form
    Case 1 | Case 2 | Case 3
  2. Deductible: Case 1
  3. Total and Permanent Disability Claim: Definition of TPD not fulfilled
    Case 1 | Case 2 | Case 3
  4. Delay in Notifying the Insurer: Submission outside timeframe
  5. Exclusion Clause Accidental vs Illness: Case 1 | Case 2| Case 3
  6. Exclusion Clause : Illegal Activities
    Case 1 | Case 2 | Case 3
  7. Exclusion Clause: Preventive Medication
  8. Exclusion Clause: Pre-Existing illness
  9. Exclusion Clause: Congenital  
  10. Investigatory Purposes: Investigatory Purposes
  11. Terms and Conditions: Case 1 | Case 2
  12. Temporary Total Disability: Case 1 | Case 2
  13. Personal Accident: No Valid Driving Licence: Case 1 | Case 2
  14. Exclusion Clause: Violation of law

General Non-Motor

  1. Marine Cargo: Inland Transit Claim
  2. Travel Insurance: Case 1 | Case 2 | Case 3 | Case 4
  3. Policy Definition: Case 1 | Case 2 
  4. Burglary: Outlet Robbery
  5. Public Liability  
  1. Prudential V Ombudsman & Anor
  2. Lee Hong Chew V Hong Leong Assurance
  3. Loh Swee Liang V AmGeneral Insurance
  4. Sukumaran AL Ramasamy & Anor v Public Bank Berhad

Photo Gallery

Launching of the Financial Ombudsman Scheme

Independent Review Report

2019 Report

Board's Response

  • OFS
  • SIDREC

Video

Pamphlet

OFS Pamphlet (English | Malay | Mandarin | Tamil)

Annual Reports

OFS Annual Report 2023

OFS Annual Report 2022

OFS Annual Report 2021

OFS Annual Report 2020

OFS Annual Report 2019

OFS Annual Report 2018

OFS Annual Report 2017

OFS Annual Report 2016

OFS Annual Report 2015

OFS Annual Report 2014

OFS Annual Report 2013

OFS Annual Report 2012

OFS Annual Report 2011

Case Studies

Credit Card

  1. Online transaction:
    Case 1 | Case 2 | Case 3 | Case 4
  2. Cashback: Cashback Promotion
  3. Unauthorized Retail Transaction: Stolen Credit Card
  4. Unauthorized Retail Transaction: Compromised Credit Card
  5. Charges Debited into the Credit Card Account

Operational Issues

  1. Alteration and payment of post-dated cheque
  2. Failure to Provide Proper Notification to Customer
  3. Mis Selling: Case 1 | Case 2 | Case 3 | Case 4 

Contractual Issues

  1. Reinstatement of the Interest Rate

Cash Deposit Machine(CDM)

  1. Non-return of cash

Internet Banking

  1. SMS/Phone Scam
  2. Fund Transfer Scams: Case 1 

Automated Teller Machine (ATM)

  1. Case 1 - Non Dispensation of Cash 
  2. Case 2 - Non Dispensation of Cash
  3. Case 3 - Alleged Unauthorised Withdrawal

Chargeback

  1. Refund of transaction

Motor

  1. Delay in notifying the Insurer: Stolen Vehicle reported after 4 weeks
  2. Delay in Lodging Police Report: Stolen Vehicle notified after 9 days
  3. Exclusion Clause: Criminal Activity
  4. Exclusion Clause : Criminal Breach of Trust (CBT)
    Case 1 | Case 2
  5. Application of Average Clause
  6. Failure to take reasonable precaution:
    Case 1 | Case 2 | Case 3   | Case 4
  7. Total Loss vs Insurer Cost of Repair
  8. Tampered Chassis Number
  9. Non –disclosure: Absence of specific questions in the Proposal Form
  10. Compensation for Assessed Repair Time (CART): Case 1
  11. Market Value: Registration Mistake of the Vehicle’s Make and Model. 

Life, Family and General Medical

  1. Non-Disclosure: Medical history not disclosed in Proposal Form
    Case 1 | Case 2 | Case 3
  2. Deductible: Case 1
  3. Total and Permanent Disability Claim: Definition of TPD not fulfilled
    Case 1 | Case 2 | Case 3
  4. Delay in Notifying the Insurer: Submission outside timeframe
  5. Exclusion Clause Accidental vs Illness: Case 1 | Case 2| Case 3
  6. Exclusion Clause : Illegal Activities
    Case 1 | Case 2 | Case 3
  7. Exclusion Clause: Preventive Medication
  8. Exclusion Clause: Pre-Existing illness
  9. Exclusion Clause: Congenital  
  10. Investigatory Purposes: Investigatory Purposes
  11. Terms and Conditions: Case 1 | Case 2
  12. Temporary Total Disability: Case 1 | Case 2
  13. Personal Accident: No Valid Driving Licence: Case 1 | Case 2
  14. Exclusion Clause: Violation of law

General Non-Motor

  1. Marine Cargo: Inland Transit Claim
  2. Travel Insurance: Case 1 | Case 2 | Case 3 | Case 4
  3. Policy Definition: Case 1 | Case 2 
  4. Burglary: Outlet Robbery
  5. Public Liability  
  1. Prudential V Ombudsman & Anor
  2. Lee Hong Chew V Hong Leong Assurance
  3. Loh Swee Liang V AmGeneral Insurance
  4. Sukumaran AL Ramasamy & Anor v Public Bank Berhad

Photo Gallery

Launching of the Financial Ombudsman Scheme

Independent Review Report

2019 Report

Board's Response

Annual Report

Media

2023
 
2022
 
2019
 
2018
BFM 89.9: SIDREC Chairman’s interview for Ringgit & Sense on the BFM Morning Run
 
BFM 89.9: The Marketplace Radio Interviews
 
LITE.FM
 
Melody FM
 
CityPlus FM106
2018
 
2017
 
2016
 
2014
 
2013
Money Money Home
2024
DateMedia ChannelTitle
22 July 2024The Malaysian ReserveMOF: BNM, SC to establish integrated dispute resolution scheme in 2025
19 July 2024The StarBank Negara, SC to establish integrated dispute resolution scheme in 2025 - MoF
19 July 2024The Edge MalaysiaBNM, SC to establish integrated dispute resolution scheme in 2025
18 July 2024BERNAMABNM, SC TO ESTABLISH INTEGRATED DISPUTE RESOLUTION SCHEME IN 2025 - MOF
8 May 2024BERNAMASIDREC: NUMBER OF CLAIMS, ENQUIRIES RECEIVED UP 11 PCT TO 266 IN 2023
8 May 2024The StarSidrec: Number of claims, enquiries received up 11% to 266 in 2023
 
2023
DateMedia ChannelTitle
28 March 2023StarBizSidrec gets 239 claims and enquiries in 2022
27 March 2023BuletinTV3Laporan SC: Usaha lindungi pelabur dengan pendekatan menyeluruh pelbagai hala diteruskan
27 March 2023BERNAMASC CONTINUE EFFORT IN PROTECTING INVESTORS WITH HOLISTIC MULTI-PRONGED APPROACH
27 March 2023Business TodaySIDREC Provides Options For Investors To Settle Monetary Disputes
27 March 2023MalayMailSIDREC provides alternative dispute resolution services for investors
27 March 2023BERNAMASIDREC PROVIDES ALTERNATIVE DISPUTE RESOLUTION SERVICES FOR INVESTORS
 
2022
DateMedia ChannelTitle
7 November 2022The Edge MarketInTheKnow: What is the Consumer Credit Act?
5 November 2022Ipoh EchoSIDREC: Resolution of Consumer Financial Disputes Outside the Courtroom
27 June 2022The Edge MarketSidrec saw spike in investor complaints in 2020 amid retail boom
27 May 2022Ringgit | Rakan Kewangan AndaPenyelesaian Pertikaian Kewangan Alternatif Dan Tabiat Bijak Dalam Pelaburan
13 April 2022New Straits TimesProtection for investors
30 March 2022The SunMediation gains ground as avenue for resolving disputes
30 March 2022The Sun DailySidrec: Mediation gains ground as alternative way to resolve disputes
30 March 2022The StarSidrec: High number of disputes settled out of court
27 March 2022The StarMoney lessons to avoid financial regrets in old age
 
2020-2021
DateMedia ChannelTitle
14 June 2021Utusan MalaysiaUrus Pertikaian Pasaran Modal Secara Mediasi
18 March 2021The Edge MarketsInvestor complaints, enquiries jumped 70% in 2020 — SC
21 December 2020Nanyang Siang PauDigital Investment Disputes and Resolution
 
2019
DateMedia ChannelTitle
09 December 2019The Malaysian ReserveSIDREC Appoints New CEO
11 September 2019Sin Chew Jit Poh (KL)More Than 400 Disputes and Enquiries in 2018
13 July 2019China PressSIDREC CEO Overcomes Challenges to Go Forward
26 June 2019Nanyang Siang PauMalaysia’s First Investment Literacy CSR Programme
15 June 2019Daily ExpressTowards Smart Investing
13 June 2019See Hua Daily NewsSIDREC Engaging with Rotary Clubs and the KKCCCI to Promote ADR
13 June 2019Sin Chew Jit Poh (Sabah)SIDREC to Promote ADR in Conjunction with Bersama InvestSmart @ Borneo
12 June 2019Asia TimesSIDREC to Promote ADR in Sabah
12 June 2019Overseas Chinese DailySIDREC Seeking Tie-Ups with the KKCCCI to Promote ADR
12 June 2019China PressDon’t Give Away Online Passwords
07 May 2019The Malaysian ReserveSIDREC May Have Got Its Formula Right
16 April 2019Nanyang Siang PauFive Pitfalls of which Retail Investors Need to Be Aware
15 April 2019Nanyang Siang PauSIDREC Provides Solutions for Investment Disputes
05 January 2019Focus MalaysiaOmbudsman Malaysia to Boost Transparency, Accountability
 
2018
DateMedia ChannelTitle
18 December 2018The Malaysian ReserveWe've Come A Long Way
09 December 2018New Sunday TimesDon’t Panic, SIDREC Has Your Back
26 November 2018New Sunday TimesCan Anyone Help Me?
18 June 2018Smart InvestorDo You have a Problem with Your Broker?
22 April 2018Sin Chew Jit PohSIDREC: Providing Fair and Professional Dispute Resolution Service
18 April 2018New Straits TimesSIDREC Expands Purview, Can Handle Claims Above RM250,000
18 April 2018The StarSIDREC Expands Purview to Hear Claims
17 April 2018Oriental Daily NewsSIDREC Can Now Handle Disputes Relating to Claims Above RM250,000
16 April 2018The Edge MarketsSIDREC Can Now Handle Disputes Relating to Claims Above RM250,000
 
2011-2017
DateMedia ChannelTitle
21 July 2017The SunSIDREC to Resolve Investment Disputes
22 April 2017Focus MalaysiaIn Pursuit of Alternative Dispute Resolution
21 April 2017Focus MalaysiaBeware the Scammers
26 November 2016Focus MalaysiaFinding Amicable Solutions to Market Disputes
19 November 2016The StarSIDREC and the Association of Banks in Malaysia First Engagement Session
13 November 2016The StarSIDREC: We Go for Win-Win
28 October 2016Nanyang Siang PauFinancial Grievance Mechanism to Resolve Disputes
06 September 2016Berita HarianBank Komersial Islamic Jadi Ahli SIDREC
30 July 2016Focus MalaysiaSeeking Redress Against Capital Market Players
11 February 2015New Strait TimesSettlling Issues Quickly Impartially
09 April 2013The StarSC to Continue Funding SIDREC
09 April 2013The Edge MarketSC to Fund SIDREC for Two More Years
09 April 2013Berita HarianSIDREC Terus Terima Pembiayaan
09 April 2012Harian MetroOrang Tengah Industri
02 January 2012Harian MetroSIDREC Komited Selesaikan Pertikaian
19 October 2011Borneo PostCentre Gives Alternative Exit Route in Disputes for M’sian Retail Investors
09 June 2011The StarNew Avenue to Settle Claims
 

DR Magazine

DR#1 2020

 

DR#2 2020

 

DR#1 2019

 

DR#2 2019

 

DR#3 2019

Brochures & Posters

SIDREC Dispute Resolution Process Flow
(English | Malay | Mandarin | Tamil)

SIDREC Frequently Asked Questions (FAQs)
(English | Malay | Mandarin | Tamil)

SIDREC Frequently Asked Questions (FAQs)
(English | Malay | Mandarin | Tamil)

SIDREC Poster
(English | Malay)

Video

Pamphlet

OFS Pamphlet (English | Malay | Mandarin | Tamil)

Annual Reports

OFS Annual Report 2023

OFS Annual Report 2022

OFS Annual Report 2021

OFS Annual Report 2020

OFS Annual Report 2019

OFS Annual Report 2018

OFS Annual Report 2017

OFS Annual Report 2016

OFS Annual Report 2015

OFS Annual Report 2014

OFS Annual Report 2013

OFS Annual Report 2012

OFS Annual Report 2011

Case Studies

Credit Card

  1. Online transaction:
    Case 1 | Case 2 | Case 3 | Case 4
  2. Cashback: Cashback Promotion
  3. Unauthorized Retail Transaction: Stolen Credit Card
  4. Unauthorized Retail Transaction: Compromised Credit Card
  5. Charges Debited into the Credit Card Account

Operational Issues

  1. Alteration and payment of post-dated cheque
  2. Failure to Provide Proper Notification to Customer
  3. Mis Selling: Case 1 | Case 2 | Case 3 | Case 4 

Contractual Issues

  1. Reinstatement of the Interest Rate

Cash Deposit Machine(CDM)

  1. Non-return of cash

Internet Banking

  1. SMS/Phone Scam
  2. Fund Transfer Scams: Case 1 

Automated Teller Machine (ATM)

  1. Case 1 – Non Dispensation of Cash 
  2. Case 2 – Non Dispensation of Cash
  3. Case 3 – Alleged Unauthorised Withdrawal

Chargeback

  1. Refund of transaction

Motor

  1. Delay in notifying the Insurer: Stolen Vehicle reported after 4 weeks
  2. Delay in Lodging Police Report: Stolen Vehicle notified after 9 days
  3. Exclusion Clause: Criminal Activity
  4. Exclusion Clause : Criminal Breach of Trust (CBT)
    Case 1 | Case 2
  5. Application of Average Clause
  6. Failure to take reasonable precaution:
    Case 1 | Case 2 | Case 3   | Case 4
  7. Total Loss vs Insurer Cost of Repair
  8. Tampered Chassis Number
  9. Non –disclosure: Absence of specific questions in the Proposal Form
  10. Compensation for Assessed Repair Time (CART): Case 1
  11. Market Value: Registration Mistake of the Vehicle’s Make and Model. 

Life, Family and General Medical

  1. Non-Disclosure: Medical history not disclosed in Proposal Form
    Case 1 | Case 2 | Case 3
  2. Deductible: Case 1
  3. Total and Permanent Disability Claim: Definition of TPD not fulfilled
    Case 1 | Case 2 | Case 3
  4. Delay in Notifying the Insurer: Submission outside timeframe
  5. Exclusion Clause Accidental vs Illness: Case 1 | Case 2| Case 3
  6. Exclusion Clause : Illegal Activities
    Case 1 | Case 2 | Case 3
  7. Exclusion Clause: Preventive Medication
  8. Exclusion Clause: Pre-Existing illness
  9. Exclusion Clause: Congenital  
  10. Investigatory Purposes: Investigatory Purposes
  11. Terms and Conditions: Case 1 | Case 2
  12. Temporary Total Disability: Case 1 | Case 2
  13. Personal Accident: No Valid Driving Licence: Case 1 | Case 2
  14. Exclusion Clause: Violation of law

General Non-Motor

  1. Marine Cargo: Inland Transit Claim
  2. Travel Insurance: Case 1 | Case 2 | Case 3 | Case 4
  3. Policy Definition: Case 1 | Case 2 
  4. Burglary: Outlet Robbery
  5. Public Liability  
  1. Prudential V Ombudsman & Anor
  2. Lee Hong Chew V Hong Leong Assurance
  3. Loh Swee Liang V AmGeneral Insurance
  4. Sukumaran AL Ramasamy & Anor v Public Bank Berhad

Photo Gallery

Launching of the Financial Ombudsman Scheme

Independent Review Report

2019 Report

Board’s Response

Annual Report

Media

2023
 
2022
 
2019
 
2018
BFM 89.9: SIDREC Chairman’s interview for Ringgit & Sense on the BFM Morning Run
 
BFM 89.9: The Marketplace Radio Interviews
 
LITE.FM
 
Melody FM
 
CityPlus FM106
2018
 
2017
 
2016
 
2014
 
2013
Money Money Home
2024
DateMedia ChannelTitle
22 July 2024The Malaysian ReserveMOF: BNM, SC to establish integrated dispute resolution scheme in 2025
19 July 2024The StarBank Negara, SC to establish integrated dispute resolution scheme in 2025 – MoF
19 July 2024The Edge MalaysiaBNM, SC to establish integrated dispute resolution scheme in 2025
18 July 2024BERNAMABNM, SC TO ESTABLISH INTEGRATED DISPUTE RESOLUTION SCHEME IN 2025 – MOF
8 May 2024BERNAMASIDREC: NUMBER OF CLAIMS, ENQUIRIES RECEIVED UP 11 PCT TO 266 IN 2023
8 May 2024The StarSidrec: Number of claims, enquiries received up 11% to 266 in 2023
 
2023
DateMedia ChannelTitle
28 March 2023StarBizSidrec gets 239 claims and enquiries in 2022
27 March 2023BuletinTV3Laporan SC: Usaha lindungi pelabur dengan pendekatan menyeluruh pelbagai hala diteruskan
27 March 2023BERNAMASC CONTINUE EFFORT IN PROTECTING INVESTORS WITH HOLISTIC MULTI-PRONGED APPROACH
27 March 2023Business TodaySIDREC Provides Options For Investors To Settle Monetary Disputes
27 March 2023MalayMailSIDREC provides alternative dispute resolution services for investors
27 March 2023BERNAMASIDREC PROVIDES ALTERNATIVE DISPUTE RESOLUTION SERVICES FOR INVESTORS
 
2022
DateMedia ChannelTitle
7 November 2022The Edge MarketInTheKnow: What is the Consumer Credit Act?
5 November 2022Ipoh EchoSIDREC: Resolution of Consumer Financial Disputes Outside the Courtroom
27 June 2022The Edge MarketSidrec saw spike in investor complaints in 2020 amid retail boom
27 May 2022Ringgit | Rakan Kewangan AndaPenyelesaian Pertikaian Kewangan Alternatif Dan Tabiat Bijak Dalam Pelaburan
13 April 2022New Straits TimesProtection for investors
30 March 2022The SunMediation gains ground as avenue for resolving disputes
30 March 2022The Sun DailySidrec: Mediation gains ground as alternative way to resolve disputes
30 March 2022The StarSidrec: High number of disputes settled out of court
27 March 2022The StarMoney lessons to avoid financial regrets in old age
 
2020-2021
DateMedia ChannelTitle
14 June 2021Utusan MalaysiaUrus Pertikaian Pasaran Modal Secara Mediasi
18 March 2021The Edge MarketsInvestor complaints, enquiries jumped 70% in 2020 — SC
21 December 2020Nanyang Siang PauDigital Investment Disputes and Resolution
 
2019
DateMedia ChannelTitle
09 December 2019The Malaysian ReserveSIDREC Appoints New CEO
11 September 2019Sin Chew Jit Poh (KL)More Than 400 Disputes and Enquiries in 2018
13 July 2019China PressSIDREC CEO Overcomes Challenges to Go Forward
26 June 2019Nanyang Siang PauMalaysia’s First Investment Literacy CSR Programme
15 June 2019Daily ExpressTowards Smart Investing
13 June 2019See Hua Daily NewsSIDREC Engaging with Rotary Clubs and the KKCCCI to Promote ADR
13 June 2019Sin Chew Jit Poh (Sabah)SIDREC to Promote ADR in Conjunction with Bersama InvestSmart @ Borneo
12 June 2019Asia TimesSIDREC to Promote ADR in Sabah
12 June 2019Overseas Chinese DailySIDREC Seeking Tie-Ups with the KKCCCI to Promote ADR
12 June 2019China PressDon’t Give Away Online Passwords
07 May 2019The Malaysian ReserveSIDREC May Have Got Its Formula Right
16 April 2019Nanyang Siang PauFive Pitfalls of which Retail Investors Need to Be Aware
15 April 2019Nanyang Siang PauSIDREC Provides Solutions for Investment Disputes
05 January 2019Focus MalaysiaOmbudsman Malaysia to Boost Transparency, Accountability
 
2018
DateMedia ChannelTitle
18 December 2018The Malaysian ReserveWe’ve Come A Long Way
09 December 2018New Sunday TimesDon’t Panic, SIDREC Has Your Back
26 November 2018New Sunday TimesCan Anyone Help Me?
18 June 2018Smart InvestorDo You have a Problem with Your Broker?
22 April 2018Sin Chew Jit PohSIDREC: Providing Fair and Professional Dispute Resolution Service
18 April 2018New Straits TimesSIDREC Expands Purview, Can Handle Claims Above RM250,000
18 April 2018The StarSIDREC Expands Purview to Hear Claims
17 April 2018Oriental Daily NewsSIDREC Can Now Handle Disputes Relating to Claims Above RM250,000
16 April 2018The Edge MarketsSIDREC Can Now Handle Disputes Relating to Claims Above RM250,000
 
2011-2017
DateMedia ChannelTitle
21 July 2017The SunSIDREC to Resolve Investment Disputes
22 April 2017Focus MalaysiaIn Pursuit of Alternative Dispute Resolution
21 April 2017Focus MalaysiaBeware the Scammers
26 November 2016Focus MalaysiaFinding Amicable Solutions to Market Disputes
19 November 2016The StarSIDREC and the Association of Banks in Malaysia First Engagement Session
13 November 2016The StarSIDREC: We Go for Win-Win
28 October 2016Nanyang Siang PauFinancial Grievance Mechanism to Resolve Disputes
06 September 2016Berita HarianBank Komersial Islamic Jadi Ahli SIDREC
30 July 2016Focus MalaysiaSeeking Redress Against Capital Market Players
11 February 2015New Strait TimesSettlling Issues Quickly Impartially
09 April 2013The StarSC to Continue Funding SIDREC
09 April 2013The Edge MarketSC to Fund SIDREC for Two More Years
09 April 2013Berita HarianSIDREC Terus Terima Pembiayaan
09 April 2012Harian MetroOrang Tengah Industri
02 January 2012Harian MetroSIDREC Komited Selesaikan Pertikaian
19 October 2011Borneo PostCentre Gives Alternative Exit Route in Disputes for M’sian Retail Investors
09 June 2011The StarNew Avenue to Settle Claims
 

DR Magazine

DR#1 2020

 

DR#2 2020

 

DR#1 2019

 

DR#2 2019

 

DR#3 2019

Brochures & Posters

SIDREC Dispute Resolution Process Flow
(English | Malay | Mandarin | Tamil)

SIDREC Frequently Asked Questions (FAQs)
(English | Malay | Mandarin | Tamil)

SIDREC Frequently Asked Questions (FAQs)
(English | Malay | Mandarin | Tamil)

SIDREC Poster
(English | Malay)

Audio

Astro Radio Commercial (English | Malay | Mandarin | Tamil)

BFM Interview (Part I | Part II | Part III | Part IV)

Constitution

View Now

Rules of the Financial Markets Ombudsman Service

View Now

SIDREC

Annual Report - SIDREC

Media

2023
 
2022
 
2019
 
2018
BFM 89.9: SIDREC Chairman’s interview for Ringgit & Sense on the BFM Morning Run
 
BFM 89.9: The Marketplace Radio Interviews
 
LITE.FM
 
Melody FM
 
CityPlus FM106
2018
 
2017
 
2016
 
2014
 
2013
Money Money Home
2024
DateMedia ChannelTitle
22 July 2024The Malaysian ReserveMOF: BNM, SC to establish integrated dispute resolution scheme in 2025
19 July 2024The StarBank Negara, SC to establish integrated dispute resolution scheme in 2025 - MoF
19 July 2024The Edge MalaysiaBNM, SC to establish integrated dispute resolution scheme in 2025
18 July 2024BERNAMABNM, SC TO ESTABLISH INTEGRATED DISPUTE RESOLUTION SCHEME IN 2025 - MOF
8 May 2024BERNAMASIDREC: NUMBER OF CLAIMS, ENQUIRIES RECEIVED UP 11 PCT TO 266 IN 2023
8 May 2024The StarSidrec: Number of claims, enquiries received up 11% to 266 in 2023
 
2023
DateMedia ChannelTitle
28 March 2023StarBizSidrec gets 239 claims and enquiries in 2022
27 March 2023BuletinTV3Laporan SC: Usaha lindungi pelabur dengan pendekatan menyeluruh pelbagai hala diteruskan
27 March 2023BERNAMASC CONTINUE EFFORT IN PROTECTING INVESTORS WITH HOLISTIC MULTI-PRONGED APPROACH
27 March 2023Business TodaySIDREC Provides Options For Investors To Settle Monetary Disputes
27 March 2023MalayMailSIDREC provides alternative dispute resolution services for investors
27 March 2023BERNAMASIDREC PROVIDES ALTERNATIVE DISPUTE RESOLUTION SERVICES FOR INVESTORS
 
2022
DateMedia ChannelTitle
7 November 2022The Edge MarketInTheKnow: What is the Consumer Credit Act?
5 November 2022Ipoh EchoSIDREC: Resolution of Consumer Financial Disputes Outside the Courtroom
27 June 2022The Edge MarketSidrec saw spike in investor complaints in 2020 amid retail boom
27 May 2022Ringgit | Rakan Kewangan AndaPenyelesaian Pertikaian Kewangan Alternatif Dan Tabiat Bijak Dalam Pelaburan
13 April 2022New Straits TimesProtection for investors
30 March 2022The SunMediation gains ground as avenue for resolving disputes
30 March 2022The Sun DailySidrec: Mediation gains ground as alternative way to resolve disputes
30 March 2022The StarSidrec: High number of disputes settled out of court
27 March 2022The StarMoney lessons to avoid financial regrets in old age
 
2020-2021
DateMedia ChannelTitle
14 June 2021Utusan MalaysiaUrus Pertikaian Pasaran Modal Secara Mediasi
18 March 2021The Edge MarketsInvestor complaints, enquiries jumped 70% in 2020 — SC
21 December 2020Nanyang Siang PauDigital Investment Disputes and Resolution
 
2019
DateMedia ChannelTitle
09 December 2019The Malaysian ReserveSIDREC Appoints New CEO
11 September 2019Sin Chew Jit Poh (KL)More Than 400 Disputes and Enquiries in 2018
13 July 2019China PressSIDREC CEO Overcomes Challenges to Go Forward
26 June 2019Nanyang Siang PauMalaysia’s First Investment Literacy CSR Programme
15 June 2019Daily ExpressTowards Smart Investing
13 June 2019See Hua Daily NewsSIDREC Engaging with Rotary Clubs and the KKCCCI to Promote ADR
13 June 2019Sin Chew Jit Poh (Sabah)SIDREC to Promote ADR in Conjunction with Bersama InvestSmart @ Borneo
12 June 2019Asia TimesSIDREC to Promote ADR in Sabah
12 June 2019Overseas Chinese DailySIDREC Seeking Tie-Ups with the KKCCCI to Promote ADR
12 June 2019China PressDon’t Give Away Online Passwords
07 May 2019The Malaysian ReserveSIDREC May Have Got Its Formula Right
16 April 2019Nanyang Siang PauFive Pitfalls of which Retail Investors Need to Be Aware
15 April 2019Nanyang Siang PauSIDREC Provides Solutions for Investment Disputes
05 January 2019Focus MalaysiaOmbudsman Malaysia to Boost Transparency, Accountability
 
2018
DateMedia ChannelTitle
18 December 2018The Malaysian ReserveWe've Come A Long Way
09 December 2018New Sunday TimesDon’t Panic, SIDREC Has Your Back
26 November 2018New Sunday TimesCan Anyone Help Me?
18 June 2018Smart InvestorDo You have a Problem with Your Broker?
22 April 2018Sin Chew Jit PohSIDREC: Providing Fair and Professional Dispute Resolution Service
18 April 2018New Straits TimesSIDREC Expands Purview, Can Handle Claims Above RM250,000
18 April 2018The StarSIDREC Expands Purview to Hear Claims
17 April 2018Oriental Daily NewsSIDREC Can Now Handle Disputes Relating to Claims Above RM250,000
16 April 2018The Edge MarketsSIDREC Can Now Handle Disputes Relating to Claims Above RM250,000
 
2011-2017
DateMedia ChannelTitle
21 July 2017The SunSIDREC to Resolve Investment Disputes
22 April 2017Focus MalaysiaIn Pursuit of Alternative Dispute Resolution
21 April 2017Focus MalaysiaBeware the Scammers
26 November 2016Focus MalaysiaFinding Amicable Solutions to Market Disputes
19 November 2016The StarSIDREC and the Association of Banks in Malaysia First Engagement Session
13 November 2016The StarSIDREC: We Go for Win-Win
28 October 2016Nanyang Siang PauFinancial Grievance Mechanism to Resolve Disputes
06 September 2016Berita HarianBank Komersial Islamic Jadi Ahli SIDREC
30 July 2016Focus MalaysiaSeeking Redress Against Capital Market Players
11 February 2015New Strait TimesSettlling Issues Quickly Impartially
09 April 2013The StarSC to Continue Funding SIDREC
09 April 2013The Edge MarketSC to Fund SIDREC for Two More Years
09 April 2013Berita HarianSIDREC Terus Terima Pembiayaan
09 April 2012Harian MetroOrang Tengah Industri
02 January 2012Harian MetroSIDREC Komited Selesaikan Pertikaian
19 October 2011Borneo PostCentre Gives Alternative Exit Route in Disputes for M’sian Retail Investors
09 June 2011The StarNew Avenue to Settle Claims
 

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