Management Team

Ms Marina Baharuddin is the CEO of the Financial Markets Ombudsman Service (FMOS). Prior to this, she held the position of an Ombudsman under Banking and Payment Systems from October 2016 until December 2019.  With over 20 years of experience in dispute resolution, she brings in-depth and practical understanding of financial consumer protection especially in areas of banking and financial services. She started her career in the banking industry and progressed into dispute resolution with the Banking Mediation Bureau (BMB) as Assistant Mediator in 1998. She continued her service at the Financial Mediation Bureau (FMB) and assumed the post of Mediator in 2010. She holds a Bachelor of Business Degree with a Major in Finance from Edith Cowan University, Perth, Western Australia and Bachelor of Laws (LLB. Hons) from the University of Hertfordshire, United Kingdom. She is an accredited Mediator and an Affiliate member of the Financial Services Institute of Australasia (FINSIA).