Articles

For many Malaysians, insurance or takaful premiums are paid in the hope of financial protection in the event of a crisis. But that protection can feel out of reach when a claim is rejected.

For many of us, holiday mode begins the moment we step onto the flight. We tuck our bags into the overhead compartment, settle comfortably into our seats, and allow ourselves to relax, trusting that everything we need is safely stowed away above us.

Kuala Lumpur, 15 April 2026 – The Financial Markets Ombudsman Service (FMOS) today released its inaugural Annual Report 2025, marking its first full year of operations following the consolidation of the Ombudsman for Financial Services (OFS) and the Securities Industry Dispute Resolution Center (SIDREC).

In our previous article, we introduced the Financial Markets Ombudsman Service (FMOS), Malaysia’s unified platform for resolving financial disputes outside the courts.

Going Places magazine by Malaysia airlines has featured an article on FMOS titled “Navigating financial disputes” and an advertisement about FMOS services in its

Alternative Dispute Resolution (ADR) refers to dispute resolution processes conducted outside the formal court system. In contrast to protracted litigation, ADR offers a structured, impartial, and timely approach that is provided at no cost to consumers.