Announcement

FMOS plays a pivotal role in our financial ecosystem. Disputes between businesses and consumers are commonplace. But few industries can lay claim to the same extent of power imbalance that exists between a financial institution and individual or small business customers. Financial matters are complex, and most individuals will not have the sophistication or resources at their disposal to guard against unfair dealings.

Speaker: Dato’ Mohammad Faiz Azmi, Chairman, Securities Commission Malaysia. Location: Kuala Lumpur. Delivered: 17 January 2025. Tan Sri Datuk Seri (Dr) James Foong Cheng Yuen, Chairman, FMOS, Datuk Jessica Chew Cheng Lian, Deputy Governor, Bank Negara Malaysia.

FMOS is a merger between the Ombudsman for Financial Services (OFS) and the Securities Industry Dispute Resolution Center (SIDREC). The joint oversight by BNM and SC will help FMOS operate more effectively by aligning regulatory standards while safeguarding the interests of consumers, investors and the financial industry.